I was doing hiram city, when when I was waiting for the npc to catch the quest, the game got frozen from the rewards, the screen went black, I left the hiram event

I didn't get out of the game, I just got out of the event, I went back in as you see in the picture I have 4 minutes to enter I vote again without being able to take my reward is not the first time that happens to me I've been 2 times I reach the end then I run out of reward