I know this is an old ticket, but going through my archives after submitting a new one, I found this:

REQUEST #1161468
November 22, 2018 10:34
I need to change my email address, but I can't log in to do so. My email address has been stolen. Help!

January 31, 2019 04:52

Thank you for contacting us regarding ArcheAge.
Before anything on the account can be changed, we need to verify ownership.
That being said, please provide us with as much of the following data as possible:

SQ1: What was your first pet's name?
SQ2: What was your high school mascot?
Date of birth on file (mm/dd/yyyy):
Last 4 digits of the credit card on file (if any):
PayPal email address on file (if any):
The creation date of your account (mm/yyyy):
Glyph Tag (including 4 digit number):
Character and Server name:
Order/Transaction IDs:
Billing Address:

After this, we may continue with the requested updates.
If we can help you with anything else, please don't hesitate to let us know!
Your ticket number is 1161468.

Kind Regards,


*Please note:
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Please only create a new ticket if you are experiencing a different issue.

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I didn't create that ticket. Someone was obviously trying to steal my account. The fact that the person making this attempt didn't follow up on it, shows they had zero of the information asked for.

Thank you, Trion/Gamigo for your diligence in this regard.