From other side of the map i can understand gamigo they thought that cosmetics are enough bit in real its its not ( well honestly what did you expect? people will purchase 1 costume for 30$ ? 10$ somehow and only it its super nice but not 30) and they need somehow maintain the game + sellery + servers and little income and of course promise their main agenda - don't sell anything that can affect the game process all that costs money so I Can understand their decision but, the way that they did that is super wrong.
firstly added packs, with no elaboration, when drama started they announced that hey, there is dlc , then drama increased and they finally explained themselves. Guys' 2020. you think you can't do what you promised, ok, tell about. You wanted to be transparent to your community? no ? simple post could reduce that negative reaction at least by 50%. you even didn't explain people what are in those DLC - ok there is a mount glider and some stuff but any screenshot? skill explanation? why we need to ping you 1000 times in discord to get that info? you selling something but the buyer doesn't know what. just lol. like pay for air and black text on white paper.
You need money, ok, why not add archeapass ticket into the dlc ? you know that people almost not buying it (because it's useless in some point) this way probably would give people legitimacy to buy or coupon which gives 20% discount to in-game shop. in the end little manipulation can always help. .
and im not speaking about the product itself server crashing, lags, bugs didn't fixed since launch, horrible support (i just got my ticket which i opened 5 month ago responded, lol ) yes we all know your regular answer is xl and xl. everything xl. guys you are the publisher here not they. We expecting from you to push them to fix that.
from 1 hand you want us to pay for the game from other one you even cant provide us the service that we are paying for