Hello,
I'd like to say that the mount you by from the 9500 credits winter pack is disappointing, because it has no gear and there is also no way to equip it ingame right now. So, you buy a mount for 9500 credits (more expensive than the game itself) and you end up with a mount which is slower than many mounts you can get for free through playing, because you can't equip it with anything.
I think the players who purchased the mount with this expensive pack deserve receiving a mail with the gear for the mount, or at a bare minimum a way to get it ingame one way or the other. Right now the mount has no defense, no speed etc.
Thank you for your attention.