ArcheAge Launch: Known Issues (Updated: 11/4 at 3:00 PM PST)

[Isteral]

Patron is the first step. More servers are another step. Improved AFK kicking is another step. We're gradually getting through this, and will resolve these issues.

Um there is a way to fix this capacity issue, why didnt you build servers that were meant to be high capacity servers? or buy server storage space as some companies do? I know servers back from 2000 that are still holding their water for over 10million people its called Runescape.....

[Ocho]

At least yo did something.Better late than never...but...consider giving people with Archeums something for everything that they have been through:/

We'll very much keep it in mind.

[Slitaz]

Patron's back !

[Acee]

Still no patron for me

Char : Acee
Server : Melisara

[Ocho]

Patron Status is still inactive and it shows on my account.
I bought 1 month patron pass for credits which i purchased for 20$.

This is what is displayed in the patron Info section.

Payment method: --
Patron Subscription Plan: --
Status: Inactive
Active Time Remaining: 1 Month
Renewal Date: --
Renewal Amount: --

Server : Kyprosa
Char : Kaname

Server : Melisara
Char :Aroura
My Status is a little different from others so please have a look .
And I can't even cancel subscription , my account might be bugged.
I even posted a support ticket .. No replies as of yet.
Ticket Reference : #140919-001924

I am having same issue, just looking for answers on the particular issue with patron status. Is Trion even aware of it.

I've forwarded these on to be looked at.

Edit: You two got stuck in a bad state. It should be reset now.

[netlork]

Wow, nevermind, my patron status back too

Next step!

[Seanhim]

We'll very much keep it in mind.

oops sorry ocho, apprecate the response

[EvilMonkeyBoy]

Ocho, Just wondering what authority or power do you have with Trion, or ability to implement changes?
Or are you just employed to monitor posts and post comments like "we'll keep it in mind".
Reference all the steps you mentioned earlier, any idea on the timescale to put these in place?

[Ocho]

so no response to my question. All i want is a simple answer.

Fixes are the priority right now. Until we get some more fixes, answering the question is impossible.

[Ocho]

Ocho, Just wondering what authority or power do you have with Trion, or ability to implement changes?
Or are you just employed to monitor posts and post comments like "we'll keep it in mind".
Reference all the steps you mentioned earlier, any idea on the timescale to put these in place?

I'm a Senior Community Manager, my direct manager is our CEO. I'm not a dev, so I can't fix things directly, but my advice is often listened to (when it's a good idea anyways). Timescales are hard, I'm not a tech guy. I could guess, but it would be a bad guess and that's bad communication.