You need to call you internet supplier and change your IP address<--- only way to fix this. I called verizon fios they told me to unplug my router after they switched my IP address and plug it back in 10 min later.. This fixed the problem. Error 2025 is something on Trions end not yours. It has to do with your IP address. Just change it and error will be fixed. Was going literally crazy over this problem. Sad I have to to resolve the problem and not the actual Trion team. ♥♥♥♥♥ higher me.