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Type: Posts; User: Carthax

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  1. Replies
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    Unfortunately, we can't expedite the ticketing...

    Unfortunately, we can't expedite the ticketing process or speed things up for you, but we appreciate your patience while you await a response.
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    1,256

    We still have an extremely large volume of...

    We still have an extremely large volume of tickets, and are working to reply back to them as soon as we possibly can. While we can't expedite your request or address the issue for you here on the...
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    816

    Unfortunately, we can't discuss ban or appeal...

    Unfortunately, we can't discuss ban or appeal related issues on the forums. We can only address these issues via our Customer Support team, and they have the final decision in the matter.
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    I would first start with the steps on this page...

    I would first start with the steps on this page

    If you still have issues, I'd suggest submitting a ticket to our support team.
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    I would make sure that you have...

    I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your promotions folder to make sure that the emails aren't being sent...
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    794

    We can't address the issue for you here over the...

    We can't address the issue for you here over the forums, but if you already have a ticket in, our Customer Support team will get back to you as soon as they can. If there are any updates to your...
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    We can't specifically assign tickets, but the...

    We can't specifically assign tickets, but the agents working our ArcheAge queues are knowledgeable of the game. Based on the response you've received, it appears that his has less to do with the...
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    1,083

    CorScor is very right. Between Fresh Start server...

    CorScor is very right. Between Fresh Start server tickets and Trove coming to consoles, we are currently experiencing an extremely large volume of tickets. We know that it's not convenient, but...
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    I'm sorry to hear about the trouble. Since you've...

    I'm sorry to hear about the trouble. Since you've already submitted a ticket, we appreciate your patience while our Customer Support team gets to this investigation as soon as they can.
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    If you haven't already, I'd suggest submitting a...

    If you haven't already, I'd suggest submitting a ticket to our Customer Support team. We're currently experiencing a large volume of tickets, but, unfortunately, we wouldn't be able to help you with...
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    If for some reason you're still not able to use...

    If for some reason you're still not able to use chat, I'd suggest submitting a ticket to our support team.
  12. I'd start with these steps: ...

    I'd start with these steps:

    https://support.trionworlds.com/hc/en-us/articles/203679217-Resolving-Crashing-Issues

    If you still have issues, I'd suggest submitting a ticket to our support team....
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    We've currently experienced an incredibly large...

    We've currently experienced an incredibly large volume of tickets, which prevents us from being able to address each ticket in a prompt response time. While we can't expedite your ticket (as there...
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    We can't expedite tickets over the forums, as we...

    We can't expedite tickets over the forums, as we assist on a first-come, first-serve basis. However, we greatly appreciate your patience.

    In regards for an ETA on a fix or any kind or what the...
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    972

    We're sorry to hear that. There are currently a...

    We're sorry to hear that. There are currently a large number of tickets in queue, and we're working to get to each one as soon as we possibly can. We greatly appreciate your patience.
  16. Unfortunately, we can't expedite the issue on the...

    Unfortunately, we can't expedite the issue on the forums for you. However, if you've already submitted a ticket, we'll get back to you as soon as we can!
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    There are some known issues surrounding Reckoning...

    There are some known issues surrounding Reckoning in terms of Black/Grey screens that are currently being addressed. If that is the server you are logging in to, we ask for your patience while we try...
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    We appreciate you bringing this to our attention....

    We appreciate you bringing this to our attention. While it's not something customer support would be able to change directly, we will look in to this futher, and notify the development team to...
  19. You could also try setting your processor...

    You could also try setting your processor priority to high for ArcheAge:

    1. Run ArcheAge like you would normally
    2. When you get to the character select screen press Ctrl+Alt+Delete
    3. Select...
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    I would try some of the steps in this article...

    I would try some of the steps in this article first:

    https://support.trionworlds.com/hc/en-us/articles/203679217-Resolving-Crashing-Issues
  21. The steps on the crashing support article can...

    The steps on the crashing support article can also apply in terms of framerate issues. Have you tried these steps?
    ...
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    Unfortunately, we can't expedite your ticket...

    Unfortunately, we can't expedite your ticket request on the forums, as we answer them in the order they are received. I can see that both CringeFiesta and HawtHot have submitted tickets, so we'll get...
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    Sorry to hear that. Unfortunately, deleting...

    Sorry to hear that. Unfortunately, deleting characters doesn't change the restrictions. Once a character is created on either legacy or fresh start servers, the account is then bound to those...
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    We appreciate your patience. Unfortunately, we...

    We appreciate your patience. Unfortunately, we can't speed up the ticket process for you, as we answer each ticket in the order they are received. We currently have a very long list of tickets to get...
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    While we can't expedite the issue for you here,...

    While we can't expedite the issue for you here, our agents are assisting each ticket in the order they are received. We're currently experiencing a very high volume of tickets, but we'll get back to...
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