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  Click here to go to the first Archeage Team post in this thread.   Thread: 7/18/15 -- Unplanned Downtime: Aranzeb [RESOLVED]

  1.   Click here to go to the next Archeage Team post in this thread.   #1
    ArcheAge Associate Producer Celestrata Bloodsong's Avatar
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    7/18/15 -- Unplanned Downtime: Aranzeb [RESOLVED]

    10:56 PDT Update

    We are bringing Aranzeb back online, but the teams have not found the exact nature of the root cause. There is a chance that Aranzeb may go down again after everyone enters. We will be monitoring the server during this period of time after it's brought back.

    9:45 PM PDT Update

    XL and Trion have added additional logs to be investigated, but we have restarted the world and are inspecting the server as the logs are being scoured. Next update in 2 hours, or if when we have more critical information.

    7:45 PM PDT Update

    Work investigating and combating the root cause continues. We have no further update at this time. The next update will be in 2 hours, or earlier if we have new information to share. Again, we are very sorry for this inconvenience!

    6:45 PM PDT Update

    Unfortunately, there's no additional information for us to share at this point in the investigation. The teams continue to work. Next update will be in 1 hour, or earlier if we get new information. We apologize for the inconvenience!

    5:45 PM PDT Update
    The Trion and XL teams continue to troubleshoot the server, and they do feel they are closer to finding the root cause, but there is no major new information to share at this time.Next update at 6:45 PM, unless we get new information earlier.

    Aranzeb players, we will be extending the event due to this outage, and we apologize for this inconvenience!

    4:43 PM PDT Update

    The team at Trion and XLGAMES are reviewing server logs together to determine root cause. We are keeping the world down at this time until a root cause is identified, in order to prevent further crashes. Currently we have no estimated time for when the server will be available once more.

    Next update will be at 5:45, unless we get new information earlier.

    -----------------------------

    Greetings Adventurers,

    Our team is currently investigating an issue that has caused an unexpected downtime for the Aranzeb server. We will have the server back up and running again as soon as possible. Thanks for your patience!

  2. #2
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    Thanks.

  3. #3
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    Awful lot of crashing going on...

  4. #4
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    will we have a re run of the fishing tournament for lost time?

  5. #5
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    Where is the compensation for the lost Double XP and the Fishing tournament? What is going to be done. This is twice its been down since the double xp event started that I know of and is getting out of hand and all we get is:

    "Our team is currently investigating an issue that has caused an unexpected downtime for the Aranzeb server."

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    Quote Originally Posted by NervaMerula View Post
    will we have a re run of the fishing tournament for lost time?
    Fishing tourny time is hard coded, sadly no one on Aranzeb will be doing it this week it seems.

  7. #7
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    Quote Originally Posted by hawkmyg View Post
    Where is the compensation for the lost Double XP and the Fishing tournament? What is going to be done. This is twice its been down since the double xp event started that I know of and is getting out of hand and all we get is:
    Can we not scream compensation every time something happens?? I know they set a bad precedent last time ♥♥♥♥ happened (too lenient), but still, come on ffs.

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    My fishes!!! Nooooooooooo!!!!

  9. #9
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    No fishing for us

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    Quote Originally Posted by BlackSheep1121 View Post
    Can we not scream compensation every time something happens?? I know they set a bad precedent last time ♥♥♥♥ happened (too lenient), but still, come on ffs.
    Well if they'd get a handle on there crap and do something about the problem instead of looking over it maybe people wouldn't want compensation. No other server is losing XP or there fishing tourney.

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