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Thread: Ban appeals - how long with the holidays?

  1. #1
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    Angry Ban appeals - how long with the holidays?

    Hello so i had an account banned today for hacking (yes no one will believe me but i have never hacked but am australian so get alot of lag, quoted reason is exceeding the threshold for lag, and yes appeal is lodged 491900) but i am wanting to know how long will this take...this account is patroned to hold land and if it takes too long i will lose those spots.

    how long will a response take? my previous experience with customer support does not fill me with hope

  2. #2
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    Hi, i have same problem.. I think it's a gameguard mistake.

    REQUEST #491863

  3. #3
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    Quote Originally Posted by Syldra View Post
    Hello so i had an account banned today for hacking (yes no one will believe me but i have never hacked but am australian so get alot of lag, quoted reason is exceeding the threshold for lag, and yes appeal is lodged 491900) but i am wanting to know how long will this take...this account is patroned to hold land and if it takes too long i will lose those spots.

    how long will a response take? my previous experience with customer support does not fill me with hope
    Within the next 5 days i would imagine, festive holidays are over and everyone is back to work tomorrow.
    You can only appeal bans by sending an email to appeals@trionworlds.com.

  4. #4
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    Sorry being aussie while some things are back to normal tomorrow alot of businesses shut from 24th - 4th jan so i wanted to ask

  5. #5
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    Don't you guys prepay taxes?

  6. #6
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    It'll probably take you a few weeks I'm afraid. You get a canned response that it stands first though.

    Quote Originally Posted by Horu View Post
    Hi, i have same problem.. I think it's a gameguard mistake.

    REQUEST #491863
    The game doesn't use anti-hacking root kits now.

    The game did use hackshield a while ago.

  7. #7
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    i was concerned if it took weeks to clear up i would lose the land is all. it has been sorted overnight, thank you team for the swift response

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