This FAQ is a collection of questions you might have about Server Transfers & Name Changes.


1) Is Server Transfer a paid service?
Yes, you can only transfer your Character to a different server by purchasing the Server Transfer service from our Glyph Store.

2) Is it possible to transfer from Fresh Start servers to regular servers?
No, it is not possible.

3) Are these services available for ArcheAge as well?
Yes! You can utilize these services for ArcheAge here.

4) What happens if I don't like my new server? Can I refund?
No, refunds are not possible for the Server Transfer service.

5) What if these server transfers cause other servers to become emptier?
Server Transfers allow players to move to servers freely. As always, the server's health will be monitored by the ArcheAge Team.

6) Can I gift a Server Transfer service to a friend?
No, you cannot gift a Server Transfer to a friend.

7) Can I server transfer while I have a Marketplace Mail in my mailbox?
No, you first have to open your mail and transfer all of its contents to your inventory.

8) Can I server transfer while I have mail from another player in my mailbox?
No, you first have to read your mail and transfer all of its contents to your inventory if there are any.

9) I am a Hero of my faction. I can transfer, too, right?
No, if you are a Faction Hero, you cannot transfer.

10) Can Pirates Transfer?
Yes, Pirates can transfer as long as they meet all transfer requirements. Please note, that you will remain a Pirate on the server you transfer to.

11) Can I transfer from a regular server to a Fresh Start server?
No, you can't transfer from a regular server to a Fresh Start server and vice versa.

12) Can I server transfer while my character is a member of a family?
No, you first have to leave your family in order to be eligible for a transfer.

13) Can I server transfer while my character is a member of a guild?
No, you first have to quit your guild in order to be eligible for a transfer.

14) Can I server transfer while I currently have a House, Workbench, Aquafarm, Farm, Storage Silo, or Drydock?
No, you cannot server transfer while owning any of these structures.

15) Can I server transfer while having an active listing on the Auction House?
No, you have to unlist your item in order to be eligible for a transfer.

16) Can I server transfer while having an active bid on the Auction House?
No, you have to wait for the bidding to resolve in order to be eligible for a transfer.

17) Can I server transfer while having a server-specific item in my inventory?
No, you have to remove the item from your inventory in order to be eligible for a transfer.

18) Can I server transfer while having a Guild XP item in my inventory?
No, you have to remove the Guild XP item from your inventory in order to be eligible for a transfer.

19) Can I server transfer while I'm logged in?
No, you have to log out in order to be eligible for a transfer.

20) Can I server transfer while my character is currently pending deletion?
No, you cannot server transfer while a character is pending deletion.

21) My account is banned. Can I still transfer my characters?
No, banned accounts can not transfer characters.

22) Can I server transfer while I have a crafting request?
No, you have to resolve your request first.

23) Can I server transfer while having a Faction Change item in my inventory?
No, you have to either remove the item or use it, in order to be eligible for a server transfer.

24) Are there any level restrictions for a Server Transfer?
Your character must be at least Level 10 to transfer.

25) Can I server transfer to a server where I have no free character slots left?
No, you need to have a free character slot in the receiving server.

26) Can I server transfer while my faction is currently dominant on the receiving server?
No, to maintain the balance on servers, you cannot transfer your character to a server where your faction is dominant.

27) Can I server transfer while raising a dragon?
No, you cannot transfer while currently raising a dragon.

28) Is there a limit to how much gold I can transfer with?
There is no limit to how much gold you can transfer with.

29) Will my Farmhand lose it's EXP/Vigor Points?
Your Farmhand will not lose any EXP. However, upon unbinding your Farmhand from your land it will lose its Vigor Points. You will need to unbind your Farmhand from the land it is bound to in order to demolish it before transferring.

30) Will I have to unequip my Farmhand's Gear?
No.

31) Will I receive my Arena Ranking Rewards?
No, you forfeit your Arena Ranking Rewards upon transferring as it is Server specific.

32) Will there be an Auction House Merge for servers?
Currently, there isn't a plan to merge Auction Houses, however, the team is monitoring the Server Health and will determine if it is necessary.

33) Is Name Change a paid service?
Yes, you can only change your Character's name with the use of the Name Change service purchasable from our Glyph Store.

34) Is it possible to reserve names?
No, you cannot reserve names.

35) Can I gift a Name Change service to a friend?
No, you cannot gift a Name Change to a friend.

36) What if the name I want is already taken?
You will have to choose a different name.

37) Can I refund if I don't like my new name?
No, refunds are not possible for the Name Change Service after it has been used.

38) I name changed but I want to name change back and unfortunately, my old name is unavailable. Is there a way I can take my old name back?
No, once the original name is changed, it cannot be taken by anyone.

39) If someone I added changed their name, will their new name be displayed in my Friendslist?
Yes, you will be able to see your friend's new name right from your Friendslist!